At Navado UK, we understand that ordering a handcrafted luxury mirror online requires a seamless and reliable shipping process. That’s why we are committed to delivering your purchase quickly, securely, and with the utmost care. Whether you’re ordering a single statement piece or a bulk purchase for a commercial project, our shipping policy is designed to provide complete peace of mind.
This page outlines everything you need to know about delivery times, shipping costs, packaging, tracking, and what to do in case of shipping issues.
1. Our Commitment to Safe & Secure Shipping
Every Navado mirror is a work of art, meticulously handcrafted and designed to last. To ensure that your mirror reaches you in pristine condition, we take extra precautions, including:
✅ Premium Protective Packaging – Each mirror is carefully wrapped in multiple protective layers, including reinforced foam, shock-absorbing materials, and sturdy boxes.
✅ Secure Handling – Our logistics team works with trusted delivery partners to minimize the risk of damage during transit.
✅ Insured Shipments – Every order is covered by full transit insurance, so you can shop with confidence.
✅ Real-Time Tracking – Track your order at every step and receive updates about its delivery status.
2. Where We Ship
At Navado UK, we proudly ship nationwide across the UK and offer international delivery to select countries.
📦 United Kingdom – Standard & Express shipping options available.
🌍 International Shipping – We currently deliver to Europe, North America, and selected regions worldwide.
🔹 If your country is not listed at checkout, please contact our team, and we will do our best to accommodate your request.
3. Shipping Costs & Delivery Time
We offer competitive and transparent shipping rates to ensure you receive your mirror at the best value.
📌 UK Shipping Rates & Delivery Time:
| Order Type | Shipping Cost | Delivery Time |
|---|---|---|
| Standard Shipping | FREE | 5-7 business days |
| Express Shipping | £19.99 | 2-3 business days |
| Bulk Orders (50+ pieces) | FREE | 7-10 business days |
🎉 Limited-Time Offer – Enjoy FREE standard shipping on all orders within the UK!
📌 International Shipping Rates & Delivery Time:
For international orders, shipping costs vary based on destination and order size.
| Region | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| Europe | 7-12 business days | From £29.99 |
| North America | 10-15 business days | From £39.99 |
| Rest of the World | 12-20 business days | From £49.99 |
Note: Custom duties, taxes, and import fees (if applicable) are the responsibility of the customer.
💬 For bulk or custom orders, contact us for a personalized shipping quote.
4. Bulk Orders & Wholesale Shipping
Are you a business or interior designer looking to purchase mirrors in bulk? We offer special discounts and tailored shipping solutions for wholesale orders.
🔹 Bulk Order Benefits:
✔ Up to 70% Discount on orders of 50+ pieces of the same product.
✔ FREE Shipping for large orders.
✔ Flexible delivery options – Schedule shipments based on your project timeline.
📞 For bulk order inquiries, contact us at [email protected] or WhatsApp: +84-978977713.
5. Order Processing & Shipping Timeline
We strive to process and ship orders as quickly as possible.
⏳ Order Processing Time
- Standard Orders: 1-2 business days
- Custom & Made-to-Order Mirrors: 3-5 business days
- Bulk Orders: 5-7 business days
Once your order is processed, you will receive a confirmation email with tracking details.
🚚 Tracking Your Order
We provide real-time tracking updates via email and SMS. You can track your shipment at any time using the tracking link provided.
📩 If you do not receive a tracking number within the estimated processing time, contact us for assistance.
6. What to Do If Your Order Arrives Damaged?
While we take every precaution to ensure safe delivery, sometimes accidents happen. If your mirror arrives damaged or broken, follow these steps:
✅ Step 1: Take clear photos of the damaged mirror and packaging.
✅ Step 2: Email us at [email protected] within 48 hours of receiving your order.
✅ Step 3: Our team will assess your claim and arrange a replacement or refund as quickly as possible.
🚨 Important: We can only process damage claims if we are notified within 48 hours of delivery.
7. Returns & Exchanges
If you are not satisfied with your purchase, you can return it within 14 days of delivery.
📌 Return Conditions:
✔ Item must be in original packaging and unused.
✔ Customer is responsible for return shipping costs (unless the item is faulty).
✔ Refunds will be processed within 5-7 business days after receiving the returned item.
For return requests, email us at [email protected] with your order details.
8. Contact Us for Shipping Assistance
If you have any questions about shipping, delivery times, or bulk orders, our friendly customer service team is happy to help!
📧 Email: [email protected]
📞 HOTLINE: +84-912712965
💬 WhatsApp: +84-978977713
🌍 Website: www.navado.uk
🎉 Enjoy fast, safe, and worry-free shipping with Navado UK – Order your luxury mirror today!
