At Navado UK, we take immense pride in crafting exquisite, handcrafted artistic mirrors that transform any space into a masterpiece. Each piece is designed with precision, creativity, and a dedication to quality. However, we understand that sometimes, a product may not meet your expectations, or you may need to return it for other reasons.
This Refund and Returns Policy outlines your rights and our commitment to ensuring a smooth, hassle-free return and refund process. Our goal is to provide you with complete confidence when shopping at Navado.uk.
1. Eligibility for Returns
To ensure fairness and clarity, we have established the following return conditions:
✅ Time Frame: Returns must be requested within 14 days from the date of delivery.
✅ Condition of the Item:
- The item must be unused, undamaged, and in its original packaging.
- It should include all original tags, manuals, accessories, and protective packaging.
✅ Proof of Purchase:
- A valid order confirmation, invoice, or receipt must be provided when initiating a return.
✅ Eligible Products:
- Most of our handcrafted mirrors are eligible for returns unless specified otherwise under “Non-Returnable Items.”
2. Non-Returnable Items
While we strive to accommodate returns, the following items cannot be returned or refunded:
🚫 Custom-Made or Personalized Orders – Mirrors that have been specially designed or customized for you.
🚫 Used or Damaged Products – If the product has been installed, altered, or damaged after delivery, it is ineligible for a return.
🚫 Final Sale & Clearance Items – Products marked as “Final Sale” or “Clearance” cannot be returned or exchanged.
🚫 Gift Cards & Digital Products – Gift cards and online store credits are non-refundable.
🚫 Items Without Original Packaging – Products missing their original box, accessories, or protective layers will not be accepted.
If you’re unsure whether your item qualifies for a return, please contact our customer support team before making a request.
3. Return Process: Step-by-Step Guide
We have streamlined the return process to make it as simple and stress-free as possible. Follow these steps to initiate a return:
Step 1: Submit a Return Request
📩 Email us at Navadoart@gmail.com with the subject: Return Request – Order #[Your Order Number].
Include:
- Your Full Name
- Order Number
- Reason for Return
- Clear photos (if applicable)
Step 2: Receive Return Authorization
✔ Our customer service team will review your request and approve or deny the return within 48 hours.
✔ If approved, you will receive a Return Authorization Number (RAN) and instructions for shipping.
Step 3: Pack & Ship the Item
✔ Securely repackage the product in its original box with all accessories and protective layers.
✔ Clearly write the Return Authorization Number (RAN) on the package.
✔ Use a trusted courier with tracking to ensure the package reaches us safely.
📦 Return Address:
Navado UK Returns Department
[Your Return Address Here]
Step 4: Inspection & Refund Processing
✔ Once we receive your return, our team will inspect the product within 5 business days.
✔ If the item meets all return conditions, we will process your refund.
4. Refund Policy
Refunds will be issued based on the original payment method:
💳 Credit/Debit Card Purchases – The refund will be credited back to the same card within 5-10 business days.
🛍 PayPal Transactions – Funds will be returned to your PayPal account within 3-5 business days.
🏦 Bank Transfers – Refunds via bank transfer may take 5-7 business days to reflect in your account.
🚫 Original Shipping Fees Are Non-Refundable – If you paid for shipping, this cost is not included in the refund.
⚠ Restocking Fee: Large orders (over 50 pieces) may be subject to a restocking fee of 10%.
5. Exchanges & Replacements
If you receive a damaged or defective product, we offer:
✅ Free Exchange: If your product arrives damaged, we will replace it at no additional cost.
✅ Partial Refunds: In certain cases, we may offer a partial refund instead of a full exchange.
📩 To request a replacement, email Navadoart@gmail.com with photos of the damage within 48 hours of delivery.
6. Damaged or Defective Products
We take extreme care in packaging our handcrafted mirrors. However, if your item arrives damaged during transit, follow these steps:
📸 Take Photos Immediately: Capture clear pictures of the damaged product and packaging upon arrival.
📩 Contact Us: Send the photos and your order details to Navadoart@gmail.com within 48 hours of delivery.
✔ Resolution: We will review the case and either replace the product or offer a refund, depending on the damage severity.
⚠ Important: Claims for transit damage made after 48 hours of delivery will not be accepted.
7. Late or Missing Refunds
If you haven’t received your refund yet, please:
✔ Check with your bank or credit card provider – Refunds may take additional processing time.
✔ Contact PayPal (if applicable) – Some PayPal transactions take longer to reflect in your account.
✔ Email us at Navadoart@gmail.com if more than 14 business days have passed.
8. International Returns
🌍 If you are returning a product from outside the UK, you will be responsible for:
✔ International Shipping Costs
✔ Customs Duties & Import Taxes (if applicable)
We recommend using a tracked shipping method for international returns to avoid loss or delays.
9. Contact Us for Assistance
We are here to assist you with any return or refund inquiries. If you have questions, feel free to reach out:
📧 Email: Navadoart@gmail.com
📞 Phone: +84-912712965
💬 WhatsApp: +84-978977713
🌍 Website: www.navado.uk
💎 At Navado UK, customer satisfaction is our priority. We appreciate your trust in our handcrafted artistic mirrors and are committed to making your shopping experience seamless and enjoyable.
